Return and Exchange Policy 30 Day money back Gaurantee Customer satisfaction is our highest priority and we want you to be completely satisfied with your purchase. We have set guidelines to ensure a quick and hassle-free return and exchange process. PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE COMPLETELY SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. ITEMS MUST BE RECEIVED IN THE ORIGINAL PACKAGING. If you are not satisfied with your purchase, you can return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging. All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original method of payment. We will credit you for the total purchase price, upon receipt of the product. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Credit card companies vary in the time they take to post credits. If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. The in-store credit can be used on any of our other products. Please contact customer service at 1-573-447-2721 or email us for further instructions on your return and to receive an (Return Merchandise Authorization) number. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our customer service hours are Mon-Fri 8:00 AM to 4:00 PM CT. |
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Privacy Policy This site respects the privacy of its visitors and subscribers. This Privacy Policy covers how this site treats personal information that this site collects and receives, including information related to your use of this site products and services. Personal information is not otherwise publicly available and identifies you – like our name, address, email address, or phone number. This site collects personal information when you utilize our products or services, when you register, or when you visit our web pages. Once you register and then log on to our site, you are no longer anonymous to us. This site collects data about your dealings with us. Our site never records or retains any credit card numbers, codes or expiration dates at any stage of your purchase process. When you enter that information at the end of checkout, that data is delivered through a secure encrypted connection to a secure server controlled by the credit card gateway vendor and endorsed by all major credit card companies. Relationships with Our Customers. Once you have ordered from this site, we then have a business relationship, which may require direct communication about your order. We respect that relationship, and will only contact you for promotions not related to your order(s) when you give us permission (opt in) to do so, which permission can be revoked (opted out) at any time. Information Sharing. This site will not share information about you to anyone except under the following conditions. - To respond to legal or court orders, or subpoenas, including our defense against legal claims.
- To investigate, prevent, or take action against illegal acts or suspected fraud, potential threats to the safety of anyone, of this site's Terms of Use, or as mandated by law.
- To provide information to partners who work on behalf of or with this sites under confidentiality agreements and these companies do not have any independent right to share this information.
Safeguards. Electronic and procedural safeguards in compliance with regulations are in place to protect your personal information, including password-protecting your account, and using industry-standard SSL encryption to protect data transmissions. Changes in our Privacy Policy. We may update this policy from time to time and will notify you accordingly by sending a notice via your email address in your site account. |
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Lowest Price Guarantee Our prices are very competitive, but there’s always a chance that aa competitor will offer the product you’re interested in at a slightly better price. If that happens, we’ll sell you the identical product at the lower price plus we will also give you an additional $5.00 off. To be eligible, an item must meet the following conditions: - Be offered in an online retail store (no auctions, closeouts or discount shops) and currently in stock
- Be verifiable at a lower price than offered at JewelryBoxesNow.comHeirloomBoxes.com
- Be identical (size, color, manufacturer, etc...)
- Be in new, “direct from the manufacturer” condition
Gaurentee requests will be processed according to the following guidelines: A competitor’s shipping and handling charges will be taken into account when we calculate their comparative price for an item. Any price match request must be submitted and approved before an order is placed at JewelryBoxesNow.com. To submit a price match request, submit our online Contact Us form with the following information: Your first and last name Email address where we can reach you Product name (include size, color, etc... if applicable) Web page address which shows the product being offered at a lower price Any questions or comments about your request After reviewing your request, we will get back to you with an adjusted price. |
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Back Ordered Items Periodically, due to the popularity of an item, a product may be backordered. If your order includes an item that is backordered, you will be notified by email and be provided with the options to choose another item or receive a refund. |
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